We challenge you to find another IT Managed Services provider in the New York Metro Area that would dare to make these 7 promises:
- We’ll Respond Within 60 Minutes or Less – Guaranteed. When you call us with an emergency computer problem, we guarantee that your phone call will be either answered immediately by a live person or returned within 60 minutes or less by an experienced technician who can help. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
- Knowledgeable and Experienced Technicians Will Work With You. We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
- 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
- No Unpleasant or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work begins. You can also choose to have your data backed up before we start any work on your machine.
- All Projects Completed On Time and On Budget – Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and ON BUDGET with no excuses.
- No Technical Jargon. Know that we will answer any computer support & maintenance questions you have so you clearly understand. There is absolutely no intimidating “geek speak” by our IT support technicians.
- Accurate Billing – Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you’re paying for.