With IT Managed Services NYC solutions from Agrei Consulting, all of your IT needs are handled by our team of experts – so instead of worrying about technology, you can focus on running your business.

• Peace of mind – your systems are monitored 24/7 x 365
• Less downtime – we identify and fix issues before they cause problems

• Fewer disruptions – we provide most services remotely or overnight
• Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that fit your unique business needs

Do-IT-Yourself Scenario

1. An IT problem occurs.
2. You discover the problem.
3. Team member sets aside core business tasks and begins investigating and researching the problem.
4. Best case: Problem is diagnosed accurately and resolved promptly on first attempt.

Worst case: Problem requires multiple attempts at diagnosis and resolution; team member who attempts to fix the problem accidentally aggravates it; parts or external services must be ordered.

5. Problem is resolved.

Break-Fix Scenario

1. An IT problem occurs.
2. You discover the problem.
3. You place a phone call for support to your current IT guy or Solution Provider.
4. You describe the problem to the best of your ability.
5. Solution Provider technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.
6. Problem is diagnosed.
7. Problem is resolved.

Managed Services Scenario

1. Agrei Consulting is alerted before or as the problem occurs because best practices 24 x 7 x 365 monitoring and alerting is in place.
2. Agrei Consulting instantly and accurately diagnoses problem in Service Center.
3. Agrei Consulting conducts rapid remote remediation from Service Center and resolves the problem.
4. Agrei Consulting gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting

• If the best case unfolds, one or more resources are taken off core business activities for partial or full duration of problem diagnosis and resolution, resulting in loss of productivity.
• If anything less than the best case unfolds, significantly more time is required to resolve the issue, resulting in more lost productivity on core business activities.
• In the worst case, additional, unplanned expenses are incurred, including the costs of downtime: reduced productivity and lost opportunities.

• Unpredictable service fees
• Higher costs when problem resolution proves time-consuming
• Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, and more)
• With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undetected must be ordered, often creating further delays

• You get the right technology expert on the job from the start, with fast, reliable resolution.
• Your team stays focused on core business activities.
• Many issues are detected and resolved proactively before you even notice.
• Downtime is significantly reduced or even eliminated, with no more costly surprises.

Focus on Your Core Business

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.

Contracting Agrei Consulting to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.

Agrei Consulting can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets, including systems, software, devices and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.

When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.

With all the IT health and performance data that 24 X 7 monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.

With an Onsite Manager installed at your site, Agrei Consulting can easily monitor the health and performance of your assets.

Solution Overview

Our remote monitoring and management platform consists of:  

Onsite Manager

A single, lightweight piece of software installed once at each site. Onsite Manager performs secure, comprehensive scans of your environment to gather the up-to-date information that Agrei Consulting needs to manage your IT assets with unparalleled efficiency.

With Onsite Manager, we can monitor and manage anything with an IP address, including: desktops, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, specialized equipment and environmental control devices, internal and external websites, SaaS resources, virtual machines and much more.

Device Manager

Installed on equipment that can’t be directly monitored by Onsite Manager, such as roaming laptops, remote servers, home offices, or on an onsite Windows 7 PC if you don’t have a server.

Service Center

A powerful, web-based, centralized dashboard that allows us to

• view the asset health and performance data sent by the Onsite Manager;
• drill down to details as required;
• perform rapid remote remediation;
• configure advanced services;
• produce a range of useful reports so you’ll know exactly what’s going on in your environment; and much more.

The Advantages of IT Expertise

Agrei Consulting delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur.

Because the managed services platform we use has an open architecture, any customer environment, no matter how diverse, can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly.

Deployment of the Onsite Manager and Device Manager software is as simple as a few clicks, and has no impact on your systems or operations.